Complaints Policy

At Advance Pest Control Bristol, we always endeavour to provide the best service and products to our customers, we recognise however that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure your complete satisfaction.

As soon as possible after our treatment or completion of works, please inspect the work to ensure you are happy and everything has been carried out to our usual high standards.

In the unlikely event that there is anything you are not completely satisfied with, please contact us as soon as you can, in order that we can rectify any problems as soon as possible.

Either call us on 01179088890 or 07771503107, or write to us as Advance Pest Control Bristol, 23 Woodside Road, Brislington, Bristol, BS4 4DW. Alternatively, please email us at info@advancepestcontrolbristol.com.

We aim to respond within 48 hours of receiving your complaint and where possible, we will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader, we use Dispute Resolution Ombudsman for dispute resolution.

In the unlikely event that we cannot remedy your complaint to your satisfaction, you may wish to refer your complaint to them.

If you do wish to do so, please contact Which? Trusted traders in the first instance on 03332413209 or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/